Terms & Conditions

1. Agreement

By using the Nookstone website (nookstone.com.au) or booking our services, you agree to these terms and conditions. If you do not agree, please do not use our website or services.

2. Services

Nookstone provides property care and maintenance services across Sydney, including general repairs and odd jobs, interior painting, plastering and patching, non-structural tiling, floor laying and rental turnovers. We do not perform electrical, plumbing, gas, roofing or structural work. Residential building work valued at more than $5,000 (including GST) is only undertaken under the appropriate NSW contractor licence and is quoted after a site visit. Services are subject to availability.

3. Quotes and pricing

• All quotes are provided based on information supplied by you, including property details and photos.
• Prices are quoted in Australian Dollars (AUD) and exclude GST, which is added at checkout and itemised on your invoice.
• If the job differs materially from what was described, we will stop, explain the difference and agree a revised price with you before doing any additional work. You can decline and pay only for work already agreed.
• Quoted prices are valid for 14 days unless otherwise stated.

4. Bookings and cancellations

• A booking is confirmed once your card is pre-authorised and you receive a confirmation email.
• We ask for 24 hours' notice for cancellations so the slot can be offered to someone else.
• With more than 48 hours' notice, cancellations are free and the hold on your card is released in full.
• Cancellations within 48 hours of the scheduled service may incur a fee of up to 50% of the quoted price.
• Need to move your booking? We'll always reschedule for free with at least 24 hours' notice.
• We reserve the right to reschedule services due to unforeseen circumstances, in which case we will offer an alternative date at no extra cost.

5. Payment

• When you book, we place a secure pre-authorisation (hold) on your card for the quoted amount. Your card is not charged until the job is complete.
• Once the job is finished and you're happy, we capture the held amount. You'll receive a receipt by email.
• Payments are processed securely through Stripe.
• We accept major credit and debit cards.

6. Access and preparation

You are responsible for providing access to the property at the agreed time. If our team cannot access the property, a rescheduling fee may apply. Please clear small, fragile and valuable items from the work area. Materials you supply (tiles, flooring, hardware) should be on site before the booking.

7. Workmanship guarantee and complaints

We take pride in the quality of our work. If you are not satisfied with our workmanship, contact us within 30 days of the job at hello@nookstone.com.au and we will return to fix it at no charge. This guarantee is in addition to your rights under the Australian Consumer Law and the Home Building Act 1989 (NSW).

8. Liability

• Nookstone holds public liability insurance. A certificate of currency is available on request.
• We will take reasonable care when providing our services. However, we are not liable for pre-existing damage, hidden defects (such as failed waterproofing or structural movement), or items left in the work area.
• Any claims for property damage must be reported within 48 hours of the service.

9. Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated terms.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the jurisdiction of the courts of New South Wales.

11. Contact

For questions about these terms, please contact us at hello@nookstone.com.au.